FAQ

Getting Started

• What's the difference between Instant and Premium mastering?

  Instant mastering is algorithm-driven and returns a polished, streaming-ready master within 24 hours. No revisions, no communication - just upload and download. Premium mastering involves a real engineer reviewing your track, matching references, and making judgment calls that algorithms miss. It includes 3 revision rounds.

• Do I need to create an account?

  Yes. An account is required to access your client dashboard, manage uploads, and download completed files. You'll be prompted to create one during checkout.

• Can I request a custom quote?

  Yes - use the Contact page for anything outside standard pricing. Large projects, EP/album packages, and broadcast work are all available on a per-project basis.

Files and Formats

• What file format should I send for mastering?

  WAV or AIFF, at your session's native sample rate and bit depth. Do not normalize or limit the master bus before sending - leave us headroom to work with.

• What do I need to send for mixing?

  A single ZIP file containing all stems exported at session resolution, your DAW project file (optional but helpful), and any reference tracks you want us to work toward.

• What's the maximum file size?

  We accept files up to 2GB. Most mastering files are well under 500MB. A full mixing ZIP with stems rarely exceeds 1GB.

• What do I receive when it's done?

  Mastering delivers WAV and MP3. Premium mastering also offers DDP for vinyl or CD production on request. Mixing delivers a stereo mix WAV plus any stems you need separated.

Turnaround

• How fast is Instant Mastering?

  24 hours from upload confirmation.

• What about Premium Mastering?

  Standard sessions are scheduled by date. You pick your slot after purchase. Delivery is at the end of your scheduled session. Expedited sessions (+$50) are available for next-day turnaround.

• What about mixing turnaround?

  Mixing sessions are scheduled after purchase. Delivery is at the end of your session date. Complex sessions (24+ tracks) may extend to the following day.

Revisions

• How do revisions work?

  After delivery, you review the file in your client dashboard and submit revision notes. We make the adjustments and re-upload. Previous versions are retained.

• How many revisions are included?

  Instant mastering includes no revisions. Premium mastering includes 3 revisions. Mixing includes 5 revisions.

• What if I need more revisions than included?

  Additional revision rounds are available at $25/round for mastering and $50/round for mixing.

Payment

• When am I charged?

  At checkout, before your session is scheduled and before upload unlocks.

• What payment methods do you accept?

  All major credit cards via WooCommerce/Stripe.

• Do you offer refunds?

  If work has not yet begun, a full refund is available on request. Once a session is complete, refunds are not available - but we'll work through revisions until you're satisfied.