Privacy Policy

M Media Audio ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information. By using our website, software products, or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you purchase a product or contact us
• License key and activation data associated with your account
• Payment information processed through our payment provider (we do not store card numbers)
• Messages and files you submit when requesting audio services
• Communications you send to us by email or through our contact form

We do not collect telemetry, usage data, or diagnostic information from our desktop software. Our plugins operate entirely offline once activated and do not transmit data to our servers during normal use.

2. How We Use Your Information

We use the information we collect to:

• Process purchases and issue license keys
• Validate and manage software activations
• Deliver completed audio work and project files
• Respond to support requests and inquiries
• Send order confirmations and essential account communications
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. License Activation Data

When you activate a software license, we record your email address, license key, and the number of activations used against your license. This information is used solely to validate your license and enforce the terms of your purchase. Activation requests are made over HTTPS. No audio content, project data, or system information is transmitted during activation.

4. Payment Processing

All payment transactions are processed by third-party payment providers. We do not store credit card numbers or full payment credentials on our servers. Your payment provider's privacy policy governs the handling of your payment information.

5. Audio Files and Project Material

Files you submit for mastering, mixing, editing, or other audio services are used solely to perform the requested work. Source files are not retained after delivery is confirmed unless you have made a specific arrangement with us in writing. We do not share, publish, or use your audio material for any purpose other than completing your project.

6. Cookies and Website Analytics

Our website may use cookies for basic functionality. We do not use third-party advertising cookies or behavioral tracking. If we use analytics tools, they are configured to anonymize IP addresses and do not identify individual visitors.

7. Data Retention

We retain purchase records and license data for as long as your license is active and for a reasonable period thereafter for support and compliance purposes. Email correspondence is retained for the duration necessary to resolve the matter it relates to. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing
• Receive your data in a portable format

To exercise any of these rights, contact us at info@mmediaaudio.com. We will respond within a reasonable time.

9. Data Security

We use industry-standard measures to protect your information, including HTTPS for all data transmission and restricted access to stored records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your account has been compromised, contact us immediately.

10. Third-Party Links

Our website and software may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you use.

11. Children

Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the date of the most recent revision. Continued use of our products or services after a change constitutes acceptance of the updated policy.

Contact

Questions or requests regarding this Privacy Policy should be directed to:

M Media Audio
Austin, Texas
info@mmediaaudio.com
www.mmediaaudio.com